Posts from April 2009.

Office 2007 Users: Download SP2 Today

The Office Team has released Office 2007 Service Pack 2 to the general public.  Read about Outlook-specific changes here and download via Windows Update.

We have been running beta versions of SP2 in house for several months now and have found that it greatly improves performance and reliability.  I highly recommend that you upgrade at your earliest convenience. 

If you haven’t already installed the February Cumulative Update, SP2 will take several minutes to convert your Outlook mail file at startup.  Trust me, it’s worth the wait.

Free IORG online event on Information Overload – Monday April 27

The Information Overload Research Group is putting on a 90-minute online event on Monday with a great group of speakers. 

Dr. Oliver Brdiczka from PARC, Prof. Gloria Mark from UC Irvine,  Col. Peter Marksteiner from the USAF, and Jonathan Spira from BASEX will be sharing a wide variety of perspectives on INFORMATION OVERLOAD: THE IMPACT ON THE ORGANIZATION.

The event is free, but does require registration, so please take a look at the agenda, sign up, and join us Monday for what will be a very interesting session.

Advice for Obama’s Press Office

To avoid this, create an Outlook rule to delay delivery of email by a minute or two.  A real lifesaver!

Outlook Performance and Mail File Health

Many of Outlook’s performance problems can be traced to a corrupted or oversized mail file.  Here are some tips for keeping Outlook running in tip/top shape:

1. Run SCANPST against your offline mail file

Close Outlook and run Microsoft’s SCANPST utility against your mail file:

  1. Find SCANPST via Programs > Accessories > System Tools or use Start > Search or Start > Find to locate it on your hard drive.
  2. Once open, you will need to find the location of your Outlook mail files.  The default location for your Outlook mail file is in Outlook’s local settings directory:
    • Windows XP: C:\Documents and Settings\{USER_NAME}\Local Settings\Application Data\Microsoft\Outlook.
    • Windows Vista: C:\Users\{USER_NAME}\AppData\Local\Microsoft\Outlook.
  3. Scan your primary outlook.OST (Exchange) or outlook.PST (POP) mail file and allow it to repair any issues it finds.
  4. Repeat this process until SCANPST no longer reports errors.

We recommend performing the same process on open archive PST files as well.  For additional detail on SCANPST and it’s use, see this excellent SlipStick post.

2. Use archive to get (and keep) your mail file size down

Use archive to keep your primary mail file size below 1 GB.  To check your file size, right click it in your Outlook folder list, select Properties and click Folder Size.  We suggest you archive by date:

  1. Select File > Archive from the Outlook menu.
  2. Under Archive this folder and all subfolders, click your primary mail box.
  3. Select a date after Archive items older than.  We suggest 6 months or less.
  4. Select an archive file.  Outlook will suggest archive.pst in your Outlook local settings directory.  Remember the location of this file.
  5. Click OK and Outlook will move your messages from your primary mail file to the archive file.  Watch the status of this process in the bottom right hand corner of Outlook.
  6. If the file is not visible in the Outlook folder list, open it via File > Open > Outlook Data File.
  7. Once complete, compact your primary mail file to further increase performance.

Repeat this process on a regular basis to keep your mail file healthy and performance snappy.

3. Create a new profile in Outlook and start with a fresh mail file

If you have tried the above and are still experiencing issues, try using a fresh new mail file as your primary mail file.  The easiest way to do this is to close Outlook and create a new profile via Control Panel > Mail.

Exchange Users

When you first first open your new profile, Outlook will rebuild your mail file from scratch.  Expect performance to be slow until Outlook updates all folders.

POP Users

Once you get your new profile up and running, your mail file will be empty.  Add your old mail file as a separate data file via File > Open > Outlook Data File.  It’s likely called outlook.pst or some variation in the default Outlook local settings directory.  You can also use File > Import & Export to import your old messages into the new mail file.

* Other performance tips

Here are a few additional performance tips:

  1. Exchange users should run in Cached Exchange Mode (Outlook’s default) rather than direct, online.  See our General Troubleshooting tips for detail.
  2. Outlook 2007 users should disable RSS feeds if they aren’t using them:
    • Navigate to Tools > Options > Other
    • Click Advanced Options
    • Uncheck Sync RSS Feeds to the Common Feed List
    • Exit the options dialogs
  3. Update to the latest Windows and Office patches via Windows Update.  Outlook 2007 users should install the February Cumulative Update.
  4. Disable other add-ins to determine if they are the source of your problem.

If you are still experiencing issues, see our Troubleshooting Guide for more tips and tricks.

image A video tutorial and permanent help link is available on our Outlook Performance and Mail File Health help page.

New in v4.6: Turn FolderContext and MessageContext On\Off

We added additional user interface flexibility as part of our v4.6 release, giving the ability to disable FolderContext and MessageContext.



image By default, FolderContext appears at the bottom of all mail folders, automatically displaying all contacts and attachments contained in email in the folder.  Minimize this window by pressing the image in the header or turn it off completely via ClearContext > Options > Preferences > UI\Toolbar.


MessageContext displays all messages in the conversation, along with any related tasks or appointments.  In Outlook 2007, MessageContext is embedded in each message, task and appointment.  With v4.6, we have turned display of MessageContext in the preview pane off by default.  Add it to preview or turn it off in open items via ClearContext > Options > Preferences > UI\Toolbar.