Renaming Topics

If you decide to rename your Topic folders (perhaps because you want to take advantage of multi-level Topics), follow the process below to ensure that IMS performs correct Topic assignments in the future:

  1. Go to ClearContext > Options > Preferences.  Ensure that Assign message thread to Topic is enabled on both sections of "When I move a message to a Topic folder."
  2. Create a new Topic folder with the new Topic name.
  3. Drag the contents of the old Topic folder into the new Topic.  This last step will ensure that IMS updates all active conversation threads with the new Topic.  (FYI – CTRL-A will highlight all messages in a folder). 
  4. Finally, if any items remain in the Inbox with the old Topic assignment, highlight and re-assign using the Topic drop down.