"I spend the majority of my time communicating with colleagues, customers, and partners. As a result, Outlook is the application that I use the most. I receive about 100 e-mail messages per day from Microsoft employees, and many more from customers and partners."
"It’s very important that I hear what people think about our products and our company. Yet I need to balance that against the very real risk of information overload from all the e-mail that I receive."
At least Bill has the luxury of assistant(s) to help out. Read the rest of the post for other interesting tidbits (for example, he just started using tasks in Outlook this year…).