If you decide to rename your Topic folders (perhaps because you want to take advantage of multi-level Topics), follow the process below to ensure that IMS performs correct Topic assignments in the future:
- Go to ClearContext > Options > Preferences. Ensure that Assign message thread to Topic is enabled on both sections of "When I move a message to a Topic folder."
- Create a new Topic folder with the new Topic name.
- Drag the contents of the old Topic folder into the new Topic. This last step will ensure that IMS updates all active conversation threads with the new Topic. (FYI – CTRL-A will highlight all messages in a folder).
- Finally, if any items remain in the Inbox with the old Topic assignment, highlight and re-assign using the Topic drop down.