Bad Email Management Makes You Look Stupid

I have spent a great deal of space on this blog arguing that if you aren’t managing your email effectively, you aren’t being fair to yourself, your co-workers, or your customers.  Here’s an example.

Some time ago I was asking an associate for some needed information.  In three separate emails I asked for the same documentation.  In all three responses the associate seemed to either ignore and/or simply not understand what I was asking for.  I went back through our correspondence trying to see if I was being too vague or whether I needed to simplify my request in a way that the recipient might understand.

That’s when it dawned on me that the problem wasn’t comprehension; my associate simply wasn’t reading anything beyond the first sentence or two in all of my emails.  I assume he was just too overwhelmed to read the whole request.

My point – think about the impression you give to your co-workers, business partners and customers when you aren’t managing your email properly.  Don’t let bad email management make you look stupid.

Secondary point – this would have been a lot less painful for the both of us if I’d just picked up the phone.  Sometimes email isn’t the best medium for the task at hand.



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