The ClearContext message toolbar (Open, New & Reply) is disabled if using Microsoft Word as an email editor – the default editor for Outlook XP and 2003. To make use of this ClearContext functionality, select Tools > Options > Mail Format and uncheck the "Use Microsoft Word…" option.
This will open up several additional Inbox Manager features, including the ability to assign both Topic and Priority in open messages, file message functionality, and access to the sender’s contact record for easy manual priority assignment. In addition, the presence of the toolbar allows the assignment of topics to new messages, greatly enhancing the usefulness of ClearContext’s Sent Message filing feature.
For more detail on getting the most out of ClearContext, see our User Guide.